Web Development Support System University

USIU Support Hub - University Support Platform

A Laravel-based support platform for USIU-Africa with ticketing, AI chatbot, and analytics to support students, staff, and faculty.

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USIU Support Hub - University Support Platform

Project Type

Web Application

Duration

3 months

My Role

Full Stack Developer

Team Size

3 members

Technologies Used

Laravel

MySQL

Vue.js

AI Chatbot

Ticket System

Key Features

Ticket management system

AI-powered chatbot

Role-based access control

Real-time analytics

24/7 support portal

Student, staff, and faculty portals

Automated workflows

Performance monitoring

Project Overview

USIU Support Hub

USIU Support Hub is a support platform for the United States International University community, combining a ticket management system with an AI-powered chatbot.

Challenges

Designing an interface that works for different user groups and integrating AI chatbot flows.

Solutions

Implemented role-based interfaces, integrated an AI chatbot for common requests, and added analytics dashboards for support teams.

Project Highlights

95% satisfaction rate (prototype metrics)

Reduced average response time to 5 minutes

Served 1000+ users

Reliable AI chatbot integration

Project Video

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Additional Videos 1 Videos

Vimeo Video

Vimeo

Video 1

Lessons Learned

How to design for multiple user personas and the value of AI in support operations.

Future Improvements

Mobile app, deeper integration with university systems, and more advanced chatbot capabilities.

Type: Web Application

Duration: 3 months

Role: Full Stack Developer

Team: 3 members

Web Development Support System University

USIU Support Hub - University Support Platform